Passport Photo

Privacy

The photo, face locations, and check measurements stay in the active browser tab. For failure diagnosis, the app sends only a random session reference, technical step/status names, timing, camera source, and bounded error codes. It does not send the photo, filename, pixels, landmarks, dimensions, or check measurements.

Photo processing

The captured photo, pixels, face locations, and check measurements stay in the active browser tab. Odvero does not upload or store those items. Static model files are downloaded from passport-photo.odvero.com.

Technical diagnostics

To diagnose failures, the tool sends a random session reference and bounded technical events such as the processing step, started/succeeded/failed status, duration, camera source, and a short error code. Diagnostic events do not include the photo, filename, pixels, face landmarks, image dimensions, crop coordinates, or check measurements.

Retention

Closing or resetting the tool discards the active photo work. The service does not create an account, photo identifier, database record, or cloud copy of the selected photo. Technical diagnostic events may remain in hosting runtime logs for operational troubleshooting according to the hosting platform's log retention.

Device boundary

Local photo processing reduces data transfer but does not guarantee that your device, browser, extensions, or network environment is secure.

Contact form

When you contact support, the name, email address, and message you submit are sent to Odvero support through Resend, our email delivery provider. The server also applies a short-lived, best-effort request limit using the client network address to reduce abuse. This contact-form data is separate from photo processing.

Support retention and control

Odvero keeps support correspondence only as long as reasonably needed to respond, maintain support history, prevent abuse, and meet legal or security obligations. To request deletion of a support conversation, use the contact form from the same email address and identify the conversation. Odvero cannot recover or delete a photo or active result because those items are never received or stored.

Safe support requests

Send only the diagnostic reference shown by the tool, browser/version, device type, and visible error text. Do not send a photo, passport application, identifying document, or a screenshot containing them.